Terms of Service

Last updated 19 September 2026

These terms are an agreement between you and PRODESK PTY LTD (ACN 702 132 910, ABN 22 702 132 910), a company registered in Queensland, Australia, which operates Limelight. By using Limelight you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

1. What Limelight does

Limelight connects to advertising accounts you own or are authorised to manage, analyses them, and produces recommendations. Where you approve a recommendation, Limelight applies that change to the advertising account on your behalf.

2. Your account

• Keep your login details secure. You are responsible for what happens under your account.
• Give us accurate information, and keep it current.
• Tell us promptly if you believe someone has accessed your account without permission.
• You must be at least 18 years old.

3. Connecting an advertising account

When you connect a Google Ads account you confirm that you own it or have permission from the owner to manage it and to authorise changes. If you are a marketer connecting a client's account, you are responsible for having that client's permission, and for what you approve on their behalf.

Your use of Google Ads remains governed by your agreement with Google. Nothing in these terms overrides Google's own policies, and you remain responsible for complying with them.

4. Your advertising spend is yours

Limelight is a tool, not an advertising agency and not your agent for payment. You are billed for advertising directly by Google, not by us. We never hold, handle, or pay your advertising budget.

5. No guarantee of results

Advertising outcomes depend on your market, your competitors, your pricing, your website, your ability to answer the phone, and Google's own systems — most of which are outside our control and all of which change.

We do not promise any particular result: not a level of return, not a cost per lead, not a number of enquiries, not a ranking. Recommendations are our best assessment based on the data available, and they can be wrong. You decide what to approve.

6. What you must not do

• Use Limelight for anything unlawful, or to advertise anything unlawful
• Connect an account you do not own and are not authorised to manage
• Attempt to access another customer's data
• Probe, scrape, overload, or interfere with the service or its infrastructure
• Resell or white-label the service without our written agreement
• Use the service to breach Google's advertising policies

7. Fees

Where Limelight is a paid subscription, fees are stated at sign-up and charged in advance. Subscriptions renew automatically until cancelled. You can cancel at any time and will keep access until the end of the period you have paid for. Unless the law requires otherwise or we say so in writing, fees already paid are not refundable. We will give you at least 30 days' notice by email before changing our prices.

8. Ending the agreement

You can close your account at any time. We may suspend or close your account if you materially breach these terms, if your use puts the service or other customers at risk, or if we are required to by law. Where circumstances reasonably allow, we will give you notice and a chance to fix the problem first.

If we stop offering the service entirely, we will give you reasonable notice and a pro-rata refund of any period you have paid for and not used.

9. Our liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our liability can be limited, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Subject to that paragraph, and to the extent the law allows:

• The service is provided "as is", without warranties beyond those the law implies
• We are not liable for indirect or consequential loss, lost profits, lost revenue, lost business opportunities, or advertising spend you chose to make
• Our total liability for any claim is capped at the total fees you paid us in the 12 months before the claim arose

10. Your data and your content

You keep ownership of your data. You grant us the permission we need to host, process and display it in order to provide the service. How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

We own Limelight itself — the software, interface, and brand. Nothing here transfers that to you.

11. Enquiry data you collect through Limelight

If you use our tracking tag or hosted enquiry form, people will submit their personal information to you through Limelight. This clause governs that data.

You agree that:

• You have a lawful basis to collect enquiries and to have us process them for you.
• Your own privacy notice tells people that enquiries are processed by Limelight on your behalf.
• You will not use Limelight to collect sensitive information — health, biometric, racial or ethnic origin, political or religious belief, sexual orientation, criminal records, government identifiers, or payment card numbers. The service is not built for it and we do not want it.
• You will not send us data about children.

We agree that:

• We process enquiry data only to provide Limelight to you, never for our own purposes, and never to market to the people who submitted it.
• We do not sell it, and we do not use it to train artificial intelligence models.
• Where you mark a job as booked, we send Google only the click identifier, the time and the value — never a name, email address, phone number or message.
• We keep it confidential, apply the protections described in our Privacy Policy, and use only the sub-processors listed there.
• We will help you respond to a request from someone whose data you hold, within a reasonable time.
• We will tell you without undue delay if we become aware of a breach affecting your enquiry data.
• On closure we delete it within 30 days, or return it to you first if you ask before then.

If you are subject to the UK or EU GDPR and need a separate data processing agreement, contact us and we will put one in place.

12. Changes to these terms

We may update these terms. If a change materially affects your rights, we will email you at least 30 days before it takes effect. Continuing to use Limelight after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State. If you are a consumer in another country, you keep any mandatory protections of your local law.

14. Contact

Questions about these terms: hello@limelight.mobi